Payment errors on Monapass
Published on 25 February 2025 at 14:15 - Modified the 7 March 2025 at 09:31
You may have encountered unusual payment errors on Monapass. These (random) anomalies are due to new banking security standards that require adjustments to the application.
Unfortunately, Monapass is still dependent on these changes and the time needed to integrate them. However, a resolution is planned for early April.
In the meantime, should you receive another error message :
🔹 Don't insist on retrying the purchase procedure: it won't change anything for the moment
🔹 Try to proceed with your purchase using another bank card
🔹 If this still doesn't work, opt for another sales channel.
We sincerely regret the inconvenience and will keep you informed as soon as the problem is resolved.
Our support team remains at your disposal by email (support@monapass.gouv.mc) and hotline (+377 98 98 99 29) for any questions you may have. Thank you for your patience and trust.
The Monapass team