Payment methods

Are my payments secure?
Yes. Apple Pay and Google Pay never share your card number. Every transaction is encrypted and secure.

Which cards are compatible?
Visa and Mastercard cards stored in your digital wallet.

Do I have to enter my bank details every time I make a payment?
No. Once your card is stored in Apple Pay or Google Pay, you can pay for your purchases in a matter of seconds without having to re-enter your details. If you have several cards stored on Monapass, you can also choose which one you wish to use at the time of payment.

How do I confirm a payment?
The payment is confirmed using your usual authentication method: Face ID, Touch ID, fingerprint, facial recognition or your device’s unlock code.
 
Why does a €0 transaction appear when I add my card on Android?
When adding or verifying a bank card on Android, a €0 transaction may be processed. This is an authorisation request made by your bank to verify the card’s validity. No amount is debited from your account and this transaction usually disappears automatically.

What should I do if my payment is declined?
Check that your card details are correct and that the card is still valid. Also make sure that you haven’t reached your payment limit and that your bank hasn’t blocked the transaction. If the problem persists, contact your bank or use a different bank card.
 
My Apple Pay or Google Pay is linked to a foreign bank card – can I pay on Monapass?
Yes, provided that your bank and your card support these services in Monaco.
 
Is a receipt available after payment?
Yes. You will receive an email and a notification confirming that your payment has been successfully processed on Monapass.