Monapass Account

There can be two reasons why you cannot connect to your Monapass account:

• Either you don’t have an internet connection
• Or you are not using the right connection method

For your information, and at the first connection to Monapass, two means of creating a Monapass account are possible:

• Authentication via your third party accounts (Facebook, Google or Apple) : you do not need to enter an email and a password, it is your third party account that approves your credentials
• Enter your personal credential: by choosing the « Sign up » option on the log in page, you enter your email address and a password and create your Monapass account

Please note that each account is unique. Even if all your accounts (third party or Monapass) use the same email address, there is no link between your different Monapass accounts.

First, the use of password is only necessary if the Monapass account has been created with an email address and a password, and not by using your third party accounts (Facebook, Google and Apple).

If you have forgotten your password, you can reset it at any time. To do so:

• Go to the connection page, and select the « Log in » option
• Then, click on « Forgotten password? »
• Follow the instructions that have been sent to your email address

You can at any time access or edit your Monapass account information. For that:

• From the menu bar, go to My infos > My Monapass account
• Edit your personal data and simply click on “Save”

Similar to many applications, Monapass does not provide invoices. However, the purchase information is available on each pass in Monapass (even for the expired ones). In addition, the users receive a confirmation email for the purchase of a CAM Bus pass or an outdoor parking ticket.

Please contact us via your Monapass account: go to My infos > Contact Monapass. Our support team is there to help you.